Privacy Policy
Last updated 12 June 2026
1. Overview
- This policy explains what personal information Outdoor Sport Courts (“we”, “us”) collects through outdoorsportcourts.com, how we use it, who we share it with, how we protect it, and your rights.
- We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
- Short version: we collect only what we need to price, build and deliver your court and to support you — and we never sell your data.
2. What we collect
- Contact details — your name and email when you save a design, download the brochure, make an enquiry or order; phone number if you provide it.
- Delivery details — postcode for live freight pricing, and your shipping address when you order (collected securely in Stripe Checkout).
- Your design — sport, size, colours, line markings and any uploaded logo artwork, stored so your court can be built and so you can return to your design.
- Order and payment records — what you ordered and payment status. Card numbers go directly to Stripe; we never see or store them.
- Support conversations — emails to [email protected] and messages you send to the on-site design assistant.
- Basic technical data — device/browser information and site usage needed to run, secure and improve the site, plus an anonymous visitor identifier stored in your browser.
- Marketing consent — only if you opt in when saving a design or downloading the brochure.
3. How we use it
- To show live pricing and delivery costs, take payment, custom-build your court and deliver it.
- To send the emails you'd expect: design save-links, the brochure if you request it, order confirmations and delivery updates, and replies to your enquiries.
- To provide support — including the on-site design assistant answering your questions.
- To improve the site and designer, and to keep the service secure and prevent fraud.
- To send occasional marketing only if you opted in — every message has a one-click unsubscribe (Spam Act 2003 compliant). Unsubscribing never affects order emails.
4. Who we share it with
- We never sell or rent your personal information, and we don't share it with data brokers or advertisers.
- Stripe — payment processing (your card details go to Stripe directly; we receive payment status only).
- Our manufacturing factory and freight partners — your design specifications and delivery details, strictly to build and ship your order.
- Service providers that run the site: Cloudflare (hosting/CDN/security), Supabase (database for designs, orders and leads), Resend (transactional email) and Anthropic (powers the design assistant's responses).
- Each provider receives only what it needs to perform its service, transmitted over encrypted connections, and government agencies only if the law requires it.
5. How we protect it
- All traffic to and within the service is encrypted in transit (HTTPS/TLS).
- Payment data is handled entirely by Stripe, a PCI-DSS Level 1 certified processor.
- Credentials and API keys are stored as encrypted secrets; database access is restricted by server-side keys not exposed to browsers.
- Access to customer data is limited to what's needed to operate the store and support you.
6. Cookies & local storage
- We use minimal browser storage: your in-progress design (so it isn't lost between visits), an anonymous visitor identifier, and session state for sign-in if you create an account.
- We do not use third-party advertising cookies or cross-site tracking.
- If we add analytics, it will be to understand site usage in aggregate — not to follow you around the internet.
7. Overseas disclosure
- Some providers above (for example Stripe, Cloudflare, Supabase, Resend, Anthropic) store or process data outside Australia, including in the United States.
- Order specifications and delivery details are shared with our factory and freight partners overseas to build and ship your court.
- We take reasonable steps to ensure overseas recipients handle your information consistently with Australian privacy standards.
8. Retention
- Order records are kept as required for tax, warranty and accounting purposes (your 10-year warranty means we keep order details at least that long).
- Saved designs and leads are kept while useful for serving you; you can ask us to delete yours at any time.
- Information we no longer need is deleted or de-identified.
9. Your rights & contact
- You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your saved designs and details — email [email protected] and we'll action it promptly.
- Marketing is opt-in and every email has one-click unsubscribe.
- Privacy questions or complaints: [email protected]. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Questions about this policy? Email [email protected].