Privacy Policy
Last updated 26 October 2026
1. Overview
- This policy explains what personal information Outdoor Sport Courts (“we”, “us”) collects through outdoorsportcourts.com, how we use it, who we share it with, how we protect it, and your rights.
- We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth), and — where they apply to you — the New Zealand Privacy Act 2020, the UK/EU GDPR, and applicable US state privacy laws.
- Short version: we collect what we need to price, build and deliver your court, support you and measure our advertising. We never sell your data.
2. What we collect
- Contact details — your name and email when you save a design, download the brochure, make an enquiry or order; phone number if you provide it.
- Delivery details — postcode for live freight pricing, and your shipping address when you order (collected securely in Stripe Checkout).
- Your design — sport, size, colours, line markings and any uploaded logo artwork, stored so your court can be built and so you can return to your design.
- Order and payment records — what you ordered and payment status. Card numbers go directly to Stripe; we never see or store them.
- Support conversations — emails to [email protected] and messages you send to the on-site design assistant.
- Basic technical data — device/browser information and site usage needed to run, secure and improve the site, plus an anonymous visitor identifier stored in your browser.
- Advertising and analytics data. Google, Meta and Microsoft Clarity record how you use the site through cookies and similar tags: the pages you view, whether you open the designer, and whether you order a sample, send an enquiry or buy. See section 6.
- Marketing consent — only if you opt in when saving a design or downloading the brochure.
3. How we use it
- To show live pricing and delivery costs, take payment, custom-build your court and deliver it.
- To send the emails you'd expect: design save-links, the brochure if you request it, order confirmations and delivery updates, and replies to your enquiries.
- To provide support — including the on-site design assistant answering your questions.
- To improve the site and designer, and to keep the service secure and prevent fraud.
- To measure our advertising and to show our ads on Google, Facebook and Instagram to people who have visited our site or enquired with us.
- To send occasional marketing only if you opted in — every message has a one-click unsubscribe (Spam Act 2003 compliant). Unsubscribing never affects order emails.
4. Who we share it with
- We never sell or rent your personal information, and we don't share it with data brokers.
- Advertising and analytics partners: Google (Google Ads and Google Analytics), Meta (Facebook and Instagram) and Microsoft (Clarity). Their cookies and tags on our site tell them which pages you visit and whether you ordered a sample, sent an enquiry or bought. If you've enquired with us or bought from us, we may share your email address and phone number with Google and Meta in a scrambled (hashed) form. They use it only to match it to their own users, so they can show you our ads, stop showing them to you, or find people with similar interests. We never share your name or address for advertising. You can opt out any time by emailing [email protected].
- Stripe — payment processing (your card details go to Stripe directly; we receive payment status only).
- Our manufacturing and freight partners — your design specifications and delivery details, strictly to build and ship your order.
- Service providers that run the site: Cloudflare (hosting/CDN/security), Supabase (database for designs, orders and leads), Resend (transactional email) and Anthropic (powers the design assistant's responses).
- Each provider receives only what it needs to perform its service, transmitted over encrypted connections, and government agencies only if the law requires it.
5. How we protect it
- All traffic to and within the service is encrypted in transit (HTTPS/TLS).
- Payment data is handled entirely by Stripe, a PCI-DSS Level 1 certified processor.
- Credentials and API keys are stored as encrypted secrets; database access is restricted by server-side keys not exposed to browsers.
- Access to customer data is limited to what's needed to operate the store and support you.
6. Cookies & local storage
- We use minimal browser storage: your in-progress design (so it isn't lost between visits), an anonymous visitor identifier, and session state for sign-in if you create an account.
- We also use analytics and advertising cookies from Google, Meta and Microsoft Clarity. They show us how the site is used and let us show our ads to people who have visited it, for example on Facebook, Instagram or Google.
- You can turn off personalised ads at adssettings.google.com and in your Facebook or Instagram ad preferences, or block third-party cookies in your browser. The site works the same either way.
- We don't load Meta's advertising cookie for visitors in the UK, the EU/EEA or Switzerland.
7. Overseas disclosure
- Some providers above (for example Stripe, Cloudflare, Supabase, Resend, Anthropic, Google, Meta and Microsoft) store or process data outside Australia, including in the United States.
- Order specifications and delivery details are shared with our manufacturing and freight partners overseas to build and ship your court.
- We take reasonable steps to ensure overseas recipients handle your information consistently with the privacy standards that apply to you.
- If you are in the UK or EU: your data may be transferred outside your country, including to Australia and the United States. We rely on our providers' standard contractual clauses and equivalent safeguards for those transfers.
8. Retention
- Order records are kept as required for tax, warranty and accounting purposes (your 10-year warranty means we keep order details at least that long).
- Saved designs and leads are kept while useful for serving you; you can ask us to delete yours at any time.
- Information we no longer need is deleted or de-identified.
9. Your rights & contact
- You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your saved designs and details — email [email protected] and we'll action it promptly.
- If you are in the UK or EU, you also have the right to object to or restrict processing, to data portability, and to withdraw consent at any time. We do not use automated decision-making that has legal or similarly significant effects on you. If you are in a US state with a privacy law (for example California), you may request access or deletion and opt out of any sale or sharing of personal information. We do not sell personal information. Our advertising cookies (section 6) may count as “sharing” under some of those laws, and the opt-outs in section 6 apply.
- Marketing is opt-in and every email has one-click unsubscribe.
- Privacy questions or complaints: [email protected]. If you're not satisfied with our response you can complain to your local privacy regulator — in Australia the Office of the Australian Information Commissioner (oaic.gov.au), in New Zealand the Office of the Privacy Commissioner (privacy.org.nz), in the UK the Information Commissioner's Office (ico.org.uk), or your national data protection authority in the EU.
Questions about this policy? Email [email protected].