Terms & Conditions
Last updated 12 June 2026
1. About these terms
- These terms govern every purchase from Outdoor Sport Courts (“we”, “us”) at outdoorsportcourts.com. Placing an order means you accept them — please read them together with our Privacy Policy and 10-Year Warranty.
- All prices are in Australian dollars (AUD).
- An order is confirmed once your payment clears and you receive our confirmation email. We may decline or cancel an order with a full refund at our discretion (for example, a pricing or stock error) before production begins.
2. Your design & the sign-off
- Every court is custom-built from the design you create — the size, colours, line markings and logos you see in the designer are exactly what gets produced.
- At checkout you approve your design by typing your full name (the design sign-off). This locks the design for production: please check dimensions, colours and artwork carefully before approving.
- Courts are built from whole 305 mm tiles, so final dimensions follow whole-tile counts as shown in the designer and on your spec sheet.
- On-screen colours are a close guide but can vary with screens and outdoor light. If you want to check a colour before ordering, email [email protected] and we will help.
3. Custom orders & change of mind
- Because every court is made to order to your approved design, we cannot accept change-of-mind returns or cancellations once production has started. You acknowledge this at checkout before paying.
- Realised you've made a mistake? Contact [email protected] immediately — if production has not yet started we will do everything we reasonably can to amend or cancel the order.
- Customers in the EU and UK: distance-selling law gives you a 14-day right to cancel most online purchases, but that right does not apply to goods made to your own specification or clearly personalised. Your court is manufactured to the exact size, colours, line markings and logos you approve, so it falls within that exception once production begins. Before production starts you may still cancel — just contact us.
- Nothing in this section affects your non-excludable rights for faulty, unsafe or misdescribed goods under the consumer law that applies where you live (see section 8).
4. Payment
- Payment is processed securely by Stripe. Depending on your location, card, Klarna and Zip may be offered at checkout.
- We never see or store your card number — payment details go directly to Stripe.
- If a clear pricing error occurs (for example, a system fault showing the wrong total), we may cancel and refund the order in full rather than supply at the erroneous price.
5. Delivery
- Every court is custom-built, so plan on approximately 8–10 weeks from order to arrival: around 4–5 weeks production plus freight. These timeframes are our honest estimates, not a guarantee — global shipping can occasionally add time, and we'll keep you informed.
- We deliver across Australia and New Zealand. Delivery is either costed at checkout from your postcode (serviced areas) or quoted within 1 business day of ordering — always before you pay, never as a bill afterwards.
- International delivery is quoted delivered duty paid (DDP): the freight figure we quote you includes import duties, customs clearance and any local import taxes for your country. You will not receive a separate customs bill on arrival. Any purchase tax your own country charges you directly as the buyer (rather than on import) is not something we can pay on your behalf.
- Risk in the goods passes to you on delivery to your nominated address. Title passes once payment has been received in full.
- Please inspect your delivery on arrival and report any transit damage or shortage to [email protected] within 7 days, with photos — we'll make it right.
- You're responsible for ensuring reasonable delivery access for a palletised freight delivery at the nominated address.
6. Your responsibilities
- Site and base preparation is your responsibility. The tiles need a firm, flat, RIGID base — existing concrete, asphalt (also called tarmac, blacktop or bitumen), or pavers. They are not suitable for crushed rock, road base or other unbound surfaces, and settlement or movement of such a base is not covered. Our Installation guides at outdoorsportcourts.com/guides set out exactly what's required.
- Installation is by you (or your contractor) following the supplied guide: interlocking tiles, edging and anchors. No adhesives or trades are required.
- Confirm your measurements before the design sign-off — your spec sheet shows every dimension, including the slab size if you're pouring new concrete.
7. Logos & intellectual property
- By uploading artwork you confirm you own it or hold the rights to reproduce it on your court, and you indemnify us against claims arising from artwork you supply.
- We may decline to produce any artwork we reasonably believe infringes a third party's rights or is offensive — if that happens before production we'll work with you on a replacement or refund the logo component.
- The Outdoor Sport Courts name, site, designer and content remain our property. Your design remains yours — we only use it to build your court (and as described in our Privacy Policy).
8. Warranty & your consumer rights
- Every court carries our 10-Year Warranty — see the full policy for coverage and claims.
- Wherever you live, you keep every consumer right that the law of your country gives you and that cannot legally be excluded. Our warranty is in addition to those rights, never a substitute for them, and nothing in these terms limits them.
- Australia — mandatory text: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- New Zealand: where you buy as a consumer, the Consumer Guarantees Act 1993 applies and cannot be contracted out of. The Fair Trading Act 1986 also applies to how we describe our products.
- United Kingdom & European Union: your statutory rights in respect of goods that are faulty, not as described or not fit for purpose are unaffected, including the remedies available under the Consumer Rights Act 2015 (UK) and the EU Sale of Goods Directive as implemented locally.
- United States & Canada: nothing here affects any implied warranty or consumer-protection right that your state or province does not permit to be disclaimed.
9. Liability
- To the extent permitted by law, our liability for any claim relating to the goods is limited to the replacement of the goods or resupply of the affected tiles.
- Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy you have under the consumer law applying where you live that cannot lawfully be excluded — including the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, and UK/EU consumer legislation.
- We are not liable for issues caused by an unsuitable or unprepared base, installation contrary to the supplied guide, or modifications to the product.
10. General
- These terms are governed by the laws of Victoria, Australia, and its courts have non-exclusive jurisdiction. If you buy as a consumer outside Australia, this does not deprive you of the protection of any mandatory consumer law of your own country, or of your right to bring proceedings in your local courts where that law gives you it.
- Because international orders are quoted delivered duty paid, import duties and customs charges are included in the delivered price we quote you before you pay — see clause 5.
- If any part of these terms is found unenforceable, the rest still applies.
- We may update these terms from time to time — the version on this page at the time you order is the one that applies to your order.
- Questions, claims or anything else: [email protected] — a real person reads every email.
Questions about this policy? Email [email protected].